Terms and Conditions

Service & Payment Terms

Please review the following service and payment terms, which apply to all engagements with Onpoint Integrity.com (DBA Tracie Lowe CPA).

Quoted fees and service estimates are valid for five (5) business days from the date issued and are subject to change thereafter.

All invoices and service packages are due in full upon deposit, unless otherwise expressly agreed to in writing. All payments are non-refundable, unless specifically stated otherwise in a written agreement.

Any installment or payment arrangement is granted solely at the discretion of Tracie Lowe, CPA, and may be revoked at any time. Missed or returned payments will be treated as Non-Sufficient Funds (NSF) and are subject to applicable administrative and collection fees.

Failure to remit an installment payment within five (5) days of the scheduled due date may result in acceleration of the remaining balance, making the full outstanding amount immediately due and payable.

Completed services are due immediately upon issuance of the invoice. Service bundles or packages paid for over a twelve (12) month period are strictly non-refundable, regardless of service utilization.

Any invoiced balance, installment agreement, or completed service balance becomes delinquent after five (5) days past the due date and will incur an administrative collection fee equal to the greater of $35 or 2.5% of the outstanding balance, with an additional collection fee assessed every thirty (30) days thereafter until paid in full.

Remittances by cash, check, CashApp (#TracieLoweCPA), Paypal ([email protected]), Zelle ([email protected]), Wire, or ACH deposit incur no additional transaction fee. Credit card payments are subject to a 5% administrative processing fee. Installment agreements and ACH deductions are available subject to a $35 setup fee plus the greater of $15 processing fee or a 2.5% transaction charge on processed remittances.

Accounts remaining unpaid for thirty (30) days are subject to enforced collection efforts. All costs associated with collection, including administrative, legal, and court-related expenses, will be added to the outstanding balance. Collection actions may include filing a legal claim through the Hillsborough County Circuit Court Small Claims Division.

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Onpoint Integrity.com (DBA Tracie Lowe CPA) through our website at onpointintegrity.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to [email protected] or call 813-685-8400 (office) / 813-257-0332 (text) during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at onpointintegrity.com/privacy-policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

Acceptance of These Terms

This website (the “Site”) is owned and operated by Onpoint Integrity.com (DBA Tracie Lowe CPA) (“COMPANY,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Onpoint Integrity.com.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of Onpoint Integrity.com and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Onpoint Integrity.com, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third party. Onpoint Integrity.com shall not be responsible for any loss or damage incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at [email protected] or 813-685-8400. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Onpoint Integrity.com operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to These Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.